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Manage customer account status

You can suspend a customer account by putting it on hold until a query is answered or a problem solved. You cannot enter any transactions on the account until the on hold status is removed.

Customer direct debit and standing order payments set up in the Cash Book will not be stopped by putting the customer account on hold.

To set the account status

Open: Sales Ledger > Sales Accounts > Amend Account Status.

• To suspend an account, select the customer account and select On Hold.
• To resume a suspended account, select the account and clear On Hold.