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Amend the status of a purchase return

About amending the status of a purchase return

From time to time you may need to suspend a purchase return until a query is answered or a problem solved. This is achieved by changing the status of the return. The status of a purchase return can be either:

• Live: The return has been generated and the goods or services are pending credit.
• On hold: The return has been placed on hold and this could be due to a variety of supplier issues.
• Complete: The return has been fully despatched and the credit has been received and successfully matched to the return. Includes those returns that have been cancelled.

You cannot amend the status of a purchase return that is complete.

To amend the status of a purchase return

Open: Purchase Order Processing > Purchase Returns > Amend Purchase Return Status.

1. To find the return, use the Selection criteria options or click Show All Orders. Show All Returns displays live returns and those on hold, not completed returns. If you are using Project Accounting, select a project from the Project Code list.
2. Select the return from those displayed.
3. To view the return click View Return.
4. To apply the required status:
   • Click On Hold to suspend the return.

   • You have the opportunity to put the supplier's account on holdThe 'on hold' status indicates that an account or an order has been queried. It is suspended to prevent any processing until the on hold status is removed ('off hold').. Accept or reject the need to do this as prompted.

   • Click Off Hold to remove the stop on the return.

   • Click Cancel Return to end the return.

     You cannot cancel a return that is part or fully despatched or part or fully credited.