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> Commercials / Sales Order Processing / Sales returns / Create a sales return / Enter the sales return details

/  More Add goods and services returned (standard items) Add goods and services returned (free text items) Add additional charges to the sales return Add comments to the sales return

Enter the sales return details

Open: Sales Order Processing > Sales Returns > Enter New Sales Return | Return Details.

1. Select the customer account from the A/C ref drop-down list.

2. Enter the return details:

   By default return to	Select the default warehouse you want to return the goods to. All goods will be returned to this warehouse if possible. To select the warehouse for each return line, leave this blank.
   Document date	Enter the return Document date.
   Customer order no	If required, enter the customer's order number.

3. To add goods, services and costs to the return, click Add Items. You can:

   • Add standard items.
   • Add free text items.
   • Add additional charges.
   • Add comments.

4. If the return is for a foreign currency customer, accept or amend the exchange rate.

   The currency is set in the customer's account.

   The exchange rate is set in the Accounting System Manager. You can change the exchange rate as long as it is Amendable.