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Add goods and services returned (standard items)

Open: Sales Order Processing > Sales Returns > Enter New Sales Return | Return Details.

1. Click Add Items.
2. Select Standard item.
3. Enter the item details.

   Code Name	Select the item using the Code or Name drop-down list. The description and the terms of how the item is sold are displayed.
   Warehouse	If you are using multiple locations, select the warehouse the item is to be returned to. This is not applicable to sales order items.
   Amend item line description	To change the displayed item description, select Amend item line description and enter the revised information in the displayed box.

4. Enter the Item values.

   Selling unit Selling price unit	You can change these if you are adding a stock item sold in trade units. If you are adding a sales order item, enter the selling price unit.
   Quantity	Enter the quantity. The quantity will be modified if it is not an allowed amount (according to the unit's precision setting).
   Unit price	If required, change the unit price. You can change this if you have Override prices and discounts set in the User Permissions.
   Unit discount % Unit discount	Enter or amend the discounts for the item. You can change these if you have Override Prices set in the User Permissions. You cannot change this if the price is marked up.
   Unit cost	Change the Unit cost if required. You must have the Override Cost Prices option set in the User Permissions. More about cost prices The default cost for the unit item is the standard price if the costing method is set to standard for the stock item. Otherwise the unit cost is the current average price for that stock item. If the Confirmation not required option has been selected, the adjustment for the return posting will be made to account for the value of stock returned.

5. Check the Item totals.

   Tax rate

   The appropriate tax rate for the combination of customer and item is displayed. More about tax rates If you have chosen Use tax code as SOP default in the customer account Trading Details tab, the tax code displayed is the one set on that customer's account. If required, you can change the tax rate used for the order line. If you select a stock item that uses Reverse Charge VAT rules, the reverse charge VAT rules will be applied to the credit note when it is printed.

6. If required, enter Document Comments.

   Picking List	Click this to enter comments to print on the picking list.
   Despatch Note	Click this to enter comments to print on your despatch note.

7. If required, enter the Project analysis and Nominal Analysis information.

   Project analysis

   Standard stock items of Product type Stock Select the Project Code and select the project item for Revenue postings. If you selected Generate Cost of Sales postings for SOP on the Options tab within Stock Settings, you can also select the project item for Cost postings. Postings to the selected project item's nominal account occur if Project item is selected for Stock Order Lines on the Postings tab in Project Accounting Settings. Standard stock items of Product type Service/Labour or Miscellaneous and Sales Order Items Select the Project Code and select the project item for Revenue postings. Project analysis only applies if you have integrated with project accounting. The projects you can choose from are the projects with Allow Costs and Allow Revenue selected on their status.

   Nominal analysis

   This shows the default nominal account for revenue. This is used to post the value of the stock. The nominal account is taken from the stock item record. If you have selected to allow the amendment of nominal codes on the SOP settings Order Entry tab, then check the nominal account displayed. Amend the code, if required.

8. Enter the Delivery dates.

   Accept or amend requested and confirmed delivery dates.

   If you change the Promised date on a sales order that is linked with a works order, you must amend the works order manually.

9. To view or change analysis codes, click Analysis Codes.

   Analysis Codes

   Click Analysis Codes to view or change the analysis codes. To change an analysis code, you must have selected Allow amendment of analysis codes in the SOP settings Order Entry tab. Select the required Values from the drop-down lists. To add a new value to this analysis code, click New value. To add new value to an analysis code, you must have selected Add New on Entry when setting up analysis codes in Accounting System Manager.

10. Click Save to add the line to the return.